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Dealing with Difficult People - DATE CHANGED FROM 18.11.20 TO 03.02.21
- An interactive session for anybody who wants to feel more confident and be more effective at dealing with
An interactive session where you explore how to:
- Use emotional intelligence to improve communication and levels of empathy
- Use specific techniques to plan for potentially difficult conversations
- Facilitator
- Venue & Travel Information
Kate Hinchliffe, Director of Impact First
Kate is the Director of Impact First, which was formed in 2010. With a career spanning over 30 years, she has held leadership positions across many organisations. Kate is passionate about developing management and leadership capacity and capability and speaks at conferences (nationally and internationally), delivers interactive and engaging workshops, is a business mentor and associate lecturer at Newcastle Business School. She works extensively with Serco to deliver a range of qualifications for school staff including Level 4 and Level 5 diplomas in business management.