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Improving Customer Service (Face to Face)
- An interactive session where you will explore:
- The importance of excellent customer care in a school
- What excellent customer service is
- How to make the service you offer the best it can be
- Facilitator
- Venue & Travel Information
Kate Hinchliffe, Director of Impact First
Kate is the Director of Impact First, which was formed in 2010. With a career spanning over 30 years, she has held leadership positions across many organisations. Kate is passionate about developing management and leadership capacity and capability and speaks at conferences (nationally and internationally), delivers interactive and engaging workshops, is a business mentor and associate lecturer at Newcastle Business School. She works extensively with Serco to deliver a range of qualifications for school staff including Level 4 and Level 5 diplomas in business management.